![]() ![]() įor one Reddit user, all it took was a couple of legitimate-looking emails claiming to be “PayPal invoices” for Bitcoin purchases that the user hadn’t authorized. Online payment fraud on platforms such as PayPal is expected to surpass $48 billion in 2023. ![]() PayPal’s moves are part of a broader push by Marcus to make the company’s payment service more customer-focused, according to Gil Luria, an analyst at Wedbush Securities.PayPal scams are becoming increasingly common - and sophisticated. Stripe focuses on making it easier for website and app developers to accept payments. Square, led by Twitter co-founder Jack Dorsey, has gained a lot of small merchant customers by helping them accept card payments through a small swipe device that attaches to smartphones. In 2010, the start-up dumped a 600-pound block of ice outside a PayPal conference with a sign saying “PayPal freezes your accounts.” ![]() WePay specializes in helping users collect payments from multiple people, making it useful for event organizers. In the past, money was placed in a “pending balance” until PayPal resolved such issues, according to the company. In September, PayPal emailed some of its top-performing business users that it would no longer put holds on their funds when there was a dispute, claim or chargeback. Marcus declined to give details of the results so far. PayPal is testing new, relaxed policies with a limited number of users and is monitoring the impact before deciding whether to roll them out more widely. “Where we have had a lot of losses in the past and we strengthened our rules, we’re going to try figure out how to do a better job and potentially take more risk for the benefit of our customers,” Marcus said. An organizer could sell thousands of tickets ahead of time and then cancel the event, leaving PayPal on the hook. With some types of transactions, involving things like event ticket sales, PayPal said it is exposed to a lot of potential fraud. “Now that we have better technology than a few years ago, better algorithms, we can do things a little differently.”īraintree said on Wednesday that the next 1,000 businesses to sign up for its payments service would have processing fees waved on their first $50,000 worth of transactions. Unfortunately, sometimes we catch a dolphin in our nets,” said PayPal’s new President David Marcus. ![]() “In the past, we took steps to protect customers and ourselves. But complaints have increased this year and some users are considering other ways to accept payments.Ī plethora of rival payments start-ups, including Square, Stripe, Braintree and WePay, provide more options for PayPal users now, putting pressure on the company to change. PayPal says such account holds affect a small percentage of users and are needed to protect the company from big losses. “Holding funds is tough on merchants because they need the cash flow.” “I’m glad to hear they are working on it for everyone else,” Stultz said. The issue was cleared up after a couple of emails and one phone call, he noted. Despite that, Stultz said some of his funds were held up by PayPal following the event. The arrangement was part of a promotion by PayPal at the festival. PayPal is testing new, relaxed policies that may expose the dominant online payment service to more risk as it tries to tackle an issue that has dented its reputation.Īlex Stultz of Red Star Merchandise used the company’s PayPal Here mobile service to accept card payments at the Outside Lands music festival in San Francisco in August. SAN FRANCISCO, Nov 1 (Reuters) - A backlash by some customers who have seen PayPal freeze their funds, sometimes for weeks at a time, is forcing the payments unit of eBay Inc to change its anti-fraud policies. ![]()
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